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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.
Which tool should a UX Designer use to document user goals, common tasks, and pain points?

A) User Journeys
B) User Personas
C) Storyboards
D) Wireframes

2. A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries.
Which two design considerations should be made when planning for this site?

A) Colors may have different contrast rations in some countries and need adjust contrast for proper visibilityby users.
B) Countries may read text in a different (right to left vs. left to right) and layoutswill be to be adjusted.
C) Colors may have different culture meanings in different countries, changing the intent of UI elements.
D) Country flags used as links to adjust languages provide an ideal way to switch between locales or languages for users.

3. Service agents are complaining that the new custom object to track reservation has too many fields and is duttering their layouts. All of the fields are necessary, but they would like to display fields and sections of the record as individual components on the page layout with visibility depending on where they are in the reservation process.
Which feature should be recommended?

A) AppExchange Apps
B) In-App Prompts
C) Process Builder
D) Dynamic Forms

4. A UX Designer has recently released a feature on experience Cloud and wants to know if the feature was successful and track usability over time.
Which research methodology should be used?

A) Qualitative
B) Quantitative
C) Quantizing
D) Qualification

5. An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 3 answers

A) Abundant
B) Operable
C) Robust
D) Delightful
E) Understandable

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