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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should theConsultant recommend to meet the requirement?

A) Aerial Routing
B) Street-level Routing
C) Service Resource Dashboard
D) Service Appointment Reports

2. Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

A) Update the Service Appointment page layout to include the Articles related list.
B) Attach the relevant articlesto the work order or work order line items.
C) Add the Knowledge Lightning component to the Field Service mobile app.
D) Create a quick action on the work order to search the Knowledge base.

3. An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?

A) Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.
B) Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
C) Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.
D) Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.

4. The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.
What are two reasons why the actions only display in the Salesforce mobile app?
Choose 2 answers

A) The actions were not added to the Mobile and Lightning Actions section on the page layout.
B) The action type being utilized on the Work Order object is Lightning component.
C) The action was added as part of the Salesforce mobile navigation settings options.
D) The actions were not added to the Classic Publisher Quick Actions section on the page layout.

5. Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two default Scheduling Policies meet this requirement?
Choose 2 answers

A) Customer First
B) Soft Boundaries
C) EmergencyPolicy
D) High Intensity

Solutions: