Microsoft Outlook 2016: Core Communication, Collaboration and Email Skills : 77-731

Pass 77-731 Exam Cram

Exam Code: 77-731

Exam Name: Outlook 2016: Core Communication, Collaboration and Email Skills

Updated: Jul 28, 2026

Q & A: 35 Questions and Answers

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Exam 77-731: Outlook 2016: Core Communication, Collaboration, and Email Skills

Successful candidates will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations. Candidates will use Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items.

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Microsoft Office Specialist (MOS) 2016 certification exams introduce a new performance-based format for improved testing of a candidate’s knowledge, skills, and abilities using the MOS 2016 programs:

  • The MOS 2016 exam format incorporates multiple projects.
  • MOS 2016 exam task instructions generally do not include the command name, as in previous versions. For example, function names are avoided and are replaced with descriptors. This means candidates must understand the purpose and common usage of the program functionality in order to successfully complete the tasks in each of the projects.

Part of the requirements for: Microsoft Office Specialist: Microsoft Outlook 2016

Download exam skills outline

Reference: https://www.microsoft.com/en-us/learning/exam-77-731.aspx

Microsoft 77-731 Exam Syllabus Topics:

SectionObjectives
Topic 1: Manage messages- Format messages
- Organize and manage messages
- Configure mail settings
- Create messages
Topic 2: Manage schedules- Create appointments, meetings, and events
- Create and manage calendars
- Create and manage tasks and notes
- Organize and manage appointments
Topic 3: Manage contacts and groups- Create and manage contacts
- Create and manage contact groups
Topic 4: Manage the Outlook environment for productivity- Perform search operations in Outlook
- Print and save information
- Customize settings
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