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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A Loyalty Manager would like to monitor members' tier history in the dashboards from Analytics Studio App.
Which two fields need to be enabled in field history tracking in the Loyalty Member Tier object for this to be achieved?

A) Reason for Change
B) Loyalty Tier
C) Loyalty Tier Group
D) Change Reason Type

2. An IT Administrator has received a request from the Customer Service team to enable agents to view the Loyalty Program Member information on a Case record in Service Cloud.
What steps should the Administrator take to configure this?

A) On the Case Page Layout, the View Member Profile' component should be added and the required Related Lists from Loyalty Program Member should be selected
B) On the Case Page Layout, the Loyalty Program Member Related Lists are available and should be directly embedded to show the Loyalty information
C) On the Case Page Layout, the View Related Membership' action should be added to the Highlights panel and the Loyalty information to be displayed should be selected
D) On the Case Page Layout, the Related Record component should be added with the 'First Lookup' selected as the 'Loyalty Program 0 Member'

3. The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?

A) Administrators can analyze up to 10 million rows
B) Administrators can analyze up to 25 million rows
C) Rows do not have an analysis limit, only licenses do
D) Administrators can analyze up to 1 million rows

4. A retailer of sports clothing and accessories is currently looking to roll out a Loyalty Program for its customers and sets up a Loyalty Program using Salesforce Loyalty Management. The retailer has decided to implement four-tier groups that will be associated with the program.
What are the three necessary attributes that need to be defined when setting up tier groups?

A) Fixed Tier Model
B) Qualifying period
C) Tier Period
D) Non-Qualifying Period
E) Tier Model

5. A Consultant needs to set up a new tier-point reset process for a new Loyalty Program, where the data-processing engine (DE) configuration is required.
How should the Consultant set up the data-processing engine with the least configuration effort?

A) Create a copy of the expire activity based non-qualifying points DPE template.
B) Create a new data-processing engine from scratch / by first principle.
C) Create a copy of the reset qualifying points DPE template.
D) Create a copy of the expire fixed non-qualifying points DPE template.

Solutions: