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Apple OS X Support Essentials 10.9 Sample Questions:

1. You are logged into a MacBook Pro as a standard user. How can you display the OS X Mountain Lion build number?

A) Choose About This Mac from the Apple menu, and then click the text directly under OS X until the build number is revealed.
B) In the General pane of System Preferences, click the Info disclosure triangle to reveal the build number.
C) Choose Software Update from the Apple menu, and then choose Build Number from the Update menu.
D) Type build_number in Spotlight, and then scroll through the resulting information until the build number is revealed.

2. What steps should you use when troubleshooting application issues?

A) The four system resource domains are:
User, containing applications and system resources specificto each user account
Local, containing applications and system resourcesavailable to all users on the local Mac
Network (optional), containing applications and systemresources available to any Mac that has an automatednetwork share
System, containing applications and system resourcesrequired to provide basic system functionality
B) General application troubleshooting steps include restarting the application, trying another known working document, trying another user account, checking log files, deleting cache files, replacing preference files, and replacing application resources.
C) Gatekeeper can restrict software to Mac App Storeapplications only, or Mac App Store and identified developer applications only (this is the default option), or any application regardless of origin.
D) The optional firewall settings let you control whether signed applications are automatically allowed through the firewall, control the list of allowed (or denied) applications, and enable stealth mode (which means your Mac won't respond to any unsolicited connections).

3. Review the screenshot from FileVault preferences, and then answer the question below.

If you click Enable User for the Logan White account, what is the effect?

A) You are prompted immediately to enter an administrator password, after which, the user of the Logan White account will be able to unlock and decrypt the system disk, and restart the computer.
B) FileVault 2 is enabled immediately for the Logan White account, and FileVault begins encrypting the Logan White home folder.
C) At next login, the user of the Logan White account will be prompted to enter the login password, after which, the user will be able to unlock and decrypt the system disk, and restart the computer.
D) You are prompted immediately to enter the login password for the Logan White account, after which, Logan White will be able to unlock and decrypt the system disk, and restart the computer.

4. How is Quick Look able to preview so many file types?

A) During installation of OS X Mavericks, the only optional choice is to define an installation destination other than the Mac computer's current default system disk.
B) The Finder doesn't show items with periods at the beginning of their filenames or items with the hidden file flag enabled. Both methods for hiding items can only be managed from the command line interface.
C) Quick Look uses a number of plug-ins that give it the capability to preview documents. These plug-ins live in Quick Look folders in any Library folder on OS X.
D) Any application that supports Auto Save and the Finder can manage document locking.

5. Review the screenshot, and then answer the question below.

If you click Delete User in the dialog shown above, what will happen to James White's home folder?

A) "Deleted" will be appended to the home folder name, and its permissions will be changed to allow administrator user access only.
B) It will be moved to the Trash.
C) It will be deleted immediately, without being moved to the Trash.
D) "Deleted" will be appended to the home folder name, and it will be archived in Time Machine in a compressed and encrypted file.

Solutions: